Overview:
Online Complaint Management System is a Web based project developed in PHP/MySQL which used to manage Customer’s complain Online. User can login, and Create complain, view complain details and track the status of its complain. It has one Admin module where Admin can login and View all complaint details, assign the complain to specific staff to work and check the status of Assigned Complain. Admin can Create/ Update or Delete staff details, View reports based on Prebuild Criteria’s.
Staffs can also and check all complain assigned to it, work on complain and Update the status of complain. Once Completed Staff can Close the complain, and Customer can view the complain status, Staff comments.
Features:
- – Access Control
- – Task/Complain Module
- – Message Module
- – Schedule Module
- – Complain Management
- – Report Tools
Requirements:
- Apache 2 or higher, with:
- mod_rewrite
- PHP 5.6 or higher, with:
- MySQLi
- MySQL 5.7 or higher
Instructions:
- Import the database.SQL file from the “MySQL” folder into your MySQL database using the import function available in MySQL.
- With a text editor open the following file located inside the ‘Script/assets/db’ folder: config.php, and replace what’s between the quotes (e.g.: ‘YOURDBNAME’) with your MySQL settings:
//Database Server Name: DEFINE('DBHost','YOUR SEVER NAME'); //Database Username: DEFINE('DBUser', 'YOUR USERNAME'); //Database Password: DEFINE('DBPass','YOUR PASSWORD'); //Database Name: DEFINE('DBName','YOUR DB NAME'); - Upload the files from the “Script” folder on the FTP server (usually public_html folder when installing it on a domain).
- Set the CHMOD to 777, 775 or 775 (depending on the server configuration) to the following folders: ‘/assets/media/avatars/, ‘/assets/media/complaints/, ‘/assets/media/favicons/, ‘/assets/media/logo/.
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