Support Tickets
User Module
AI Powered
Support Tickets
Submit and manage support tickets with SLA tracking.
Core Capabilities
- Ticket inbox
- SLA timer
- Escalation workflow
AI Assistant Recommendations
- Apply dynamic policies based on user intent and exam risk profile.
- Use predictive actions to reduce manual workload in this module.
- Trigger language-aware prompts for better multilingual completion.
Security and audit trail are enabled.
Demo Form (No DB)
Add sample records for this feature module. Data is stored in local component state only.
Module Records
Working sample data for Support Tickets.
| Name | Status | Notes | Updated |
|---|---|---|---|
| Ticket #2401 | Open | User cannot download certificate | Today |
| Ticket #2398 | In Progress | Escalated to L2 team | Today |
| Ticket #2387 | Resolved | Issue fixed and confirmed | Yesterday |
Operational Details
Live state summary for this feature module.
| Metric | Value | Status Note |
|---|---|---|
| Workflow Status | Operational | No incident reported |
| Automation Coverage | AI Enabled | Smart assistant active |
| Compliance Check | Passed | Latest policy set applied |
| Last Updated | 2 mins ago | Live configuration synced |
About Support Tickets
Integrated support workflow with ticket priorities, response timeline, and agent notes.
Support Tickets
User Module
AI Powered
Support Tickets
Submit and manage support tickets with SLA tracking.
Core Capabilities
- Ticket inbox
- SLA timer
- Escalation workflow
AI Assistant Recommendations
- Apply dynamic policies based on user intent and exam risk profile.
- Use predictive actions to reduce manual workload in this module.
- Trigger language-aware prompts for better multilingual completion.
Security and audit trail are enabled.
Demo Form (No DB)
Add sample records for this feature module. Data is stored in local component state only.
Module Records
Working sample data for Support Tickets.
| Name | Status | Notes | Updated |
|---|---|---|---|
| Ticket #2401 | Open | User cannot download certificate | Today |
| Ticket #2398 | In Progress | Escalated to L2 team | Today |
| Ticket #2387 | Resolved | Issue fixed and confirmed | Yesterday |
Operational Details
Live state summary for this feature module.
| Metric | Value | Status Note |
|---|---|---|
| Workflow Status | Operational | No incident reported |
| Automation Coverage | AI Enabled | Smart assistant active |
| Compliance Check | Passed | Latest policy set applied |
| Last Updated | 2 mins ago | Live configuration synced |
About Support Tickets
Integrated support workflow with ticket priorities, response timeline, and agent notes.