Agent Load Operations
Agent Load Board
Agent load visibility for balancing decisions.
| Agent | Open Tickets | Backlog Risk | Action |
|---|---|---|---|
| Mariam | 22 | 38% | |
| Ali | 18 | 29% | |
| Noah | 26 | 44% | |
| Sara | 16 | 24% |
About the Agents Page
Review active agent load and backlog risk to rebalance assignments and improve service quality.
Agent Load Operations
Agent Load Board
Agent load visibility for balancing decisions.
| Agent | Open Tickets | Backlog Risk | Action |
|---|---|---|---|
| Mariam | 22 | 38% | |
| Ali | 18 | 29% | |
| Noah | 26 | 44% | |
| Sara | 16 | 24% |
About the Agents Page
Review active agent load and backlog risk to rebalance assignments and improve service quality.