Helpdesk Settings
Helpdesk Settings
Configure SLA, macro, and alert governance controls.
Controls
Save support policy defaults.
Strict SLA mode
Auto-suggest macros
Enable proactive alerts
No settings saved yet.
About the Settings Page
Configure response, escalation, and alert defaults to maintain consistent support operations governance.
Helpdesk Settings
Helpdesk Settings
Configure SLA, macro, and alert governance controls.
Controls
Save support policy defaults.
Strict SLA mode
Auto-suggest macros
Enable proactive alerts
No settings saved yet.
About the Settings Page
Configure response, escalation, and alert defaults to maintain consistent support operations governance.